> For the complete documentation index, see [llms.txt](https://docs.meetalto.ai/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.meetalto.ai/using-meet-alto/knowledge.md).

# Build useful knowledge

Give your AI reliable answers from focused text, documents, and selected website pages.

Open **Settings → AI Training → Knowledge Sources**. If this area is locked, check your plan before trying to upload content.

| Source  | Best use                                              | Guide                                                           |
| ------- | ----------------------------------------------------- | --------------------------------------------------------------- |
| Text    | A precise FAQ, policy, or correction                  | [Add an answer](/using-meet-alto/knowledge/add-knowledge.md)    |
| File    | An existing document with useful, current information | [Upload files](/using-meet-alto/knowledge/files.md)             |
| Website | Selected public pages that you maintain               | [Add website knowledge](/using-meet-alto/knowledge/websites.md) |

Start with the questions your team answers repeatedly. Write the answer, its conditions, and the next step when the answer is unknown. Avoid mixing contradictory policy versions or importing an entire site simply because it is available.

## Know when content is ready

Saving or uploading a source and finishing its processing are separate steps. Check its status before testing a question that relies on it. A successful upload does not prove the AI can retrieve a useful answer yet.

After processing, test a question whose answer comes from the source. Check both the facts and the response to an unsupported question. If content remains failed or processing, inspect the source status and error rather than uploading many duplicate copies.

## Keep ownership clear

Assign a teammate to maintain time-sensitive facts. Remove or update obsolete versions when policies change, and test the affected questions again. Use [feedback and knowledge gaps](/using-meet-alto/knowledge/improve-answers.md) to decide what to improve next.

Keep credentials and unnecessary personal information out of general knowledge. Give the AI only the information needed for the customer-facing task.